Texas AG files action against Conn's - Dallas Business Journal:

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Conn’s responded to the suit saying the companyhis “working closely with the Texas Attorneyh General’s office” on the concernxs that have been raised. “We will continue to actively work with theAttorneg General. We look forward to discussin g with his office the issues heraisef today. We will continue our commitmeny to great customer service and continued customedrservice improvement,” a spokesmahn said in a written statement. Conn’s has locations throughout Texas and inthe Dallas-Fort Worthj area.
Abbott’s office alleges it received morethan 2,000 complaints from customers alleging Conn’s delayed repairs on productss still under warranty, failed to repaidr the items to working condition and in some cases gave customer refurbished goods, rather than new to replace a productt under warranty. In the Attorney General’s complaint said products that had to be replacecd were not covered by warranty for the fulltwo years.
The AG’ office is seeking penalties and a court order to prevent Conn’s from continuing on with the conduct allegesd in the lawsuit, Abbott’s office said in a press